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Security Heroes Services

Security Heroes is much more than a security system sales and installation company – we specialise in real security expertise and service. When you engage our services, a licensed Security Advisor visits your premises to take a close look at your requirements and advise the system most suited to your needs.

Security Heroes will design and quote the most appropriate solution to suit your personal requirements, preferences and circumstances. We install, service, monitor and customise Security Solutions (Intruder Alarms, CCTV Cameras, Video Intercoms & Access Control) in Homes, Shops and Offices (with portable wireless alarms for those who rent) to secure Peace of Mind with NO lock-in contract. Our personal service starts with an obligation-FREE on-site assessment and continues long after installation to ensure everything always works the way you expect.

That’s why Security Heroes offers a range of effective solutions to suit your particular situation.

Intruder Alarms

We install, service & monitor all makes and models of alarms – though our clients usually want wireless systems due to their versatility and their ability to be relocated easily.

But just having an alarm system installed is not enough these days. Criminals are well aware that your alarm sirens must shut down within 5 minutes under Australian law, your neighbours will usually ignore them and police in Victoria won’t even respond to unmonitored alarms!

Upgrade your OLD alarm for a complete new NBN-ready system.  Our most popular models include:

  • Bosch and Paradox Wired or Wireless Alarms offering the ultimate in functionality and features
  • Ness R16 Wireless Alarm System as an economical solution offering great value for money
  • Permaconn GPRS or Inner Range GPRS to provide a dedicated alarm communication channel with multiple network coverage:
    • All signals (unlimited) at the same fixed price without any further charges on your phone account – Including arm and disarm signals recorded so we can always check whether your alarm is armed or disarmed at any time and we have a complete record for you or your insurance that can be requested at any time
    • Variable 60 second – 12-hour polling (confirmation of signals, hand-shake) between your alarm & our Control Room to verify effective communication
    • Unlimited calls and support by our 24/7 Control Room
    • Mobile phone app to arm/disarm remotely

CCTV Video Surveillance

View your video footage on your mobile phone. Security Heroes can install Motion-Activated, Full HD CCTV with time-stamps for searching & verification as part of your system. The surveillance cameras can be monitored on your mobile phone, allowing you to dial in at any time and see what is happening at your home or business.

Our most popular CCTV brands include Hikvision, Dahua & Tiandy offering a wide variety of camera types and applications, with all providing Full HD (High Definition) recording and images with Software for on-site viewing from PC and Remote viewing by Mobile Smart Phone App, including Motion-Activation & time-stamped recording for searching & verification.

Back-To- Base Grade A1 Monitoring

Clients serious about security choose back-to-base monitoring, with insurers often requiring this level of protection. With this service, when a monitored security detector activates, the alarm automatically calls the monitoring centre within seconds, while sounding your local sirens. Trained personnel quickly telephone your home or business to check if the alarm is valid, and security patrols or other responding personnel are quickly dispatched if there’s any doubt.

This service ensures you have trained operators capable of watching over you and your property anytime 24 hours a day, 365 days a year from our Australian Standards (AS2201.2.A1) certified monitoring centre.

The immediate phone call to the premises by the control room gets intruders leaving as quick as they came, as they don’t know how long it take for a patrol to get there.

Without back-to-base monitoring, the value of your alarm is questionable, as your alarm could  be an invitation to potential thieves. Once they have set off an alarm, smart criminals will case your neighbourhood to see if anybody responds to the intrusion.  If no one shows, they know there is no monitoring, so they can work the property over at their leisure.

We promote open/close reporting to our commercial clients to identify every alarm activation, restore, arming, disarming, tests, etc. These are recorded and maintained in the central control room computer records with activity reports that can be emailed on a regular basis or upon request and can cover any period of time.

You can also request us to call you when a system is disarmed outside normal business hours or late to close in the evening, although you may not want to be woken in some circumstances.

The benefits of Monitoring by Security Heroes include:

  • We customise alarm response to suit your personal circumstances, including temporary changes due to holidays etc.
  • You have a locally licensed security adviser providing you with guidance, on-site assessment, programming assistance and knowledge of the security in your area.
  • We have full access to your records in the central monitoring station’s computer database with email notifications on any non-urgent signals (e.g. low battery signals). Follow up phone calls will then confirm that your alarm system is operating at optimum performance. Signals that indicate the need for service often go un-noticed by other service providers; even though they receive an automated signal.
  • You are provided with a monitored Alarm Compliance Certificate for your insurance company that should entitle you to receive a discounted premium, a reduced excess, or both.
  • There is no minimum term and no penalty if/when you no longer require our services.

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